Effective Date: 22 October, 2024
Who we are
At Hamd Rice, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when using our ecommerce website, which offers services in the UK and accepts online payments.
Information We Collect
We collect the following types of personal information from users:
Cookies: Data files that collect information to improve website functionality and user experience.
Personal Information: Name, email address, phone number, shipping address, billing address, and other contact details when you place an order or create an account.
Payment Information: Credit/debit card details and other payment methods used for transactions, processed through secure third-party payment gateways.
Technical Information: IP address, browser type, and usage data to ensure a secure and seamless experience on our website.
How We Use Your Information
We use the information collected to:
- Improve our website’s functionality, security, and user experience.
- Facilitate payment transactions via our secure payment gateways.
- Provide customer service and respond to queries or issues.
- Send updates regarding your order and promotional offers (if you opt-in).
- Improve our website’s functionality, security, and user experience.
Payment Security
We use industry-standard encryption protocols to protect your payment information. All transactions are processed through secure third-party payment gateways (such as PayPal, Stripe, etc.), and we do not store any credit card or payment details on our servers.
Sharing Your Information
We will not sell or share your personal information with third parties, except in the following cases:
Payment Processors: Your payment details are shared with secure payment processors solely for transaction purposes.
Service Providers: We may share your information with third-party service providers (such as delivery partners) to complete your order.
Legal Obligations: We may disclose your information when required to comply with legal obligations, government requests, or to enforce our policies.
Your Rights
As a customer in the UK, you have certain rights under the UK GDPR:
Withdraw Consent: You can opt-out of receiving promotional communications at any time.
Access: You can request access to the personal data we hold about you.
Rectification: You can request corrections if your personal data is inaccurate or incomplete.
Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
Data Portability: You can request to receive your data in a structured, commonly used format.
Cookies
Our website uses cookies to enhance the user experience. These cookies collect information such as browsing behavior and preferences. You can manage your cookie settings in your browser or opt-out of cookies by adjusting your browser settings.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
- Email: sales@hamdrice.com
- Phone: +44 7879885000
- Address: Barly Foods, Armada Way London, E6 7FB
By using our website, you consent to the terms of this Privacy Policy.